Saturday, April 26, 2008

COPING WITH THE GROWING COST OF COFFEE

Economic woes are percolating down to Americans' morning brews.

Java junkies looking to pinch pennies are sipping less expensive coffee drinks, brewing at home or going cold turkey altogether. The shift is hurting both small-time coffee shops and giants of joe such as Starbucks, which said Wednesday that it expected lower second-quarter profit and full-year earnings than it originally projected because in-store sales and traffic had declined. It blamed the economy, not its prices, for the slowdown.

"These days, I'm not about to buy a $5 coffee," said Carlos Medina, a house painter from Covina who has persuaded his girlfriend to get her daily fix at McDonald's, which introduced a premium drip coffee in 2006, rather than Starbucks.

Starbucks has faced cut-rate competition in recent months from companies such as McDonald's Corp., which is rolling out a line of premium coffee drinks, and 7-Eleven Inc., which in February unveiled a multimillion-dollar advertising campaign to talk about its freshly brewed coffee. Partly as a response, Starbucks this month introduced Pike Place Roast, a drip coffee, and has distributed coupons allowing consumers to get the blend free on Wednesdays.

"The current economic climate is the weakest in our company's history," said Howard Schultz, Starbucks Corp.'s chief executive. The company said it was being hit especially hard in California and Florida, which make up nearly one-third of its U.S. retail revenue.

In a caffeine-addicted nation, there will of course always be people like Justin Rabalais, a West Hollywood bartender who still goes to Starbucks every day despite being a little low on cash these days. "I need it to wake up," he said. "They must put something in it, because nothing else works as well.

"But many are like Kat Ward, a head-shot photographer in Hollywood who has restricted her Starbucks intake to twice a week, down from four or five times. Now, she buys beans at the grocery store and brews coffee at home. With her photography business slow because of a potential actors strike, she said, "It's cutback season.

"Sarafina Rodriguez, assistant manager at the Groundwork coffee shop on 2nd Street downtown, said more customers are becoming their own baristas.

A pound of coffee costs $9.50 to $17.50 at her shop and yields about 40 cups. That would run you $56 at Groundwork.

Those who haven't given up the coffee-shop routine are buying less expensive drinks: drip coffee rather than a caramel macchiato, or an iced coffee instead of a frappuccino.

"Fancy coffee has had its run," said Dean Trucco, owner of Stir Crazy, a boutique coffee shop on Melrose Avenue.

Other folks are starting to buy their coffee in convenience stores, said David Portalatin, director of industry analysis at NPD Group. In the first quarter of this year, 19.2% of consumers going into convenience stores purchased coffee, up from 18.6% in the same period last year.

"As consumers are getting squeezed economically, the overall share of their wallet going into the gas tank increases, so they have to make choices about spending," Portalatin said. Consumers spent $38 billion more on gasoline in 2007 than they did the previous year, he noted.

"I'm not too picky; I buy it in gas stations now," said Garrett Wayne, a freelance artist who feels pinched because of the cost of filling his Chevy Tahoe. He was holding a tray of Starbucks drinks to take back to work but said "the only time I buy coffee like this is when work pays.

"If the idea of chugging gas-station coffee instead of your usual nonfat grande honey latte with extra foam sounds like a nightmare, pity Robert Menna, who said he was going to try to cut out coffee entirely.

"It's such a bad habit," Menna said outside a Coffee Bean in Larchmont Village. "It's one of those hidden expenses you don't want to admit."

Saturday, April 19, 2008

New Research Helps Restaurant Operators Plan Ahead to Weather Economic Challenges

The National Restaurant Association and Deloitte LLP today released the 2007/2008 Restaurant Industry Operations Report, new research that can help restaurateurs plan ahead and adjust to changing economic conditions. Understanding how to modify budget items, how costs of food/beverages, utilities, labor costs and other items are allocated, and monitoring profit margins in similar operations can give operators and managers an edge when it comes to adapting to a challenging economy.

"As the cost of doing business increases over time and fluctuates over periods, America's restaurants are implementing a number of innovative strategies to adjust to their economic environment," said Hudson Riehle, senior vice president of research and information services for the National Restaurant Association. "By monitoring and adjusting their budgets, restaurant operators can effectively respond to new challenges. For example, under current conditions, operators may want to allocate more to marketing efforts to drive traffic."

Consumers are keeping the restaurant industry in a sustained growth mode, even as overall economic conditions experience a downturn, as dining out is an essential part of Americans' lifestyle. Set for its 17th consecutive year of growth this year, the $558 billion industry is feeling the squeeze of elevated energy and wholesale food prices but is weathering these challenges.

"Elevated gas prices, higher food costs (wholesale and menu), and other factors likely will cause consumers to become more discriminating in their spending," said Steven Steinhauser, Director, Restaurant Industry Practice, Deloitte & Touche LLP. "Nevertheless, consumers continue to demand the variety, convenience, and socialization restaurants provide. The ability of dining establishments to provide customers with an assortment of food and beverage options will be essential to competitive differentiation in the upcoming year."

The Restaurant Industry Operations Report analyzes restaurant-operator income statements based on information collected from more than 700 restaurants nationwide. It includes data on sales, gross profits, operating expenses, seat turnover, employees per seat, pre-tax income and much more. The results are expressed as amounts per seat and as ratios to total sales, the most common bases used in the industry, as well as by location, menu theme, affiliation and sales volume. Individuals who purchase the national report will also receive regional and/or state operations reports, which allows for geographical differences to be taken into account.

The data processing was performed by Deloitte & Touche LLP, and the report was published in conjunction with the National Restaurant Association. More than 700 questionnaires were received from restaurant operators, which form the basis of this report. This unique study of the operating results of restaurants principally in 2006 includes specific financial information on full service restaurants segregated by average check of less than $15 per person, average check per person $15 to $24.99, average check equal to or greater than $25 per person, and limited service restaurants.

Wednesday, April 16, 2008

Specialty Food News

NUMI Organic Tea is planing to expand into new markets, accelerate new product development, round out the senior management team and support projected growth via a $1.8 million investment from TBL Capital. NUMI Organic Tea is a premium, organic and fair trade tea company specializing in a special line up of full-leaf teas, fresh pure herbs and an innovative line of flowering teas. Full Story

United Natural Foods, Inc. plans to relocate its New Oxford, PA operations to a new 675,000-sq. ft. distribution facility in York, PA. The York distribution center is expected to commence operations towards the end of 2008 and will serve as a hub for customers in New York, New Jersey, Pennsylvania, Delaware, Maryland, Ohio, Virginia and West Virginia. Full Story

Clearly Canadian Brands signed a letter of intent to acquire Baldwin Street Kosher, which produces Gourmet Hot Dogs, Sausages, Salami's and other Kosher/Gluten Free Meat Products. Full Story


Tropical Smoothie Café plans to open up to 72 locations throughout Chicago in the next six years. The chain's move into Illinois is part of a greater expansion effort to open roughly 1,300 restaurants across the country in the next five years, reported Crain's Chicago Business. Full Story (Free Registration Required)


Chicago-based Goose Island Beer Co. will close its original brew pub by year-end because it lost its lease. The company, which sells its beers and handcrafted sodas in 15 states and Europe, will continue to operate its Wrigleyville Brew Pub, reported Chicago Sun-Times. Full Story


Maurice Lenell Cooky Co.'s assets are scheduled to be sold at auction May 7. The company that produces Jelly Stars, Almonettes and other cookies will likely stay in business, however, it is uncertain whether it will remain in Chicago, reported Chicago Sun-Times. Full Story

Some 3.2% of U.S. adults, or 7.3 million people, follow a vegetarian-based diet, according to Vegetarian Times' Vegetarianism in America report. Approximately 0.5%, or one million, of those are vegans. In addition, 10% of U.S. adults, or 22.8 million people, report following a vegetarian-inclined diet. Full Story


Colorado's governor signed into law a bill that allows liquor stores to open Sundays, making the state the 35th to do so, reported Rocky Mountain News. Full Story


Restaurant users rated both nutritional disclosure and responding to nutritional concerns among the four most important social issues for the restaurant industry to address, according to Technomic's latest study of consumer attitudes toward corporate social responsibility in the restaurant industry. Full Story


Fortune addresses how to get products on Whole Foods' shelves. For instance, food producers should confirm that what they are offering is new; products need to increase sales and bring in different customers in order to be picked up by the retailer. Full Story


CSM reached agreement to acquire Harden Fine Foods for $12.6 million. UK-based Harden Fine Foods is a supplier of cakes to in-store bakeries, as well as out-of-home market segments, reported Reuters. Full Story

NUMI Organic Tea is planing to expand into new markets, accelerate new product development, round out the senior management team and support projected growth via a $1.8 million investment from TBL Capital. NUMI Organic Tea is a premium, organic and fair trade tea company specializing in a special line up of full-leaf teas, fresh pure herbs and an innovative line of flowering teas. Full Story


United Natural Foods, Inc. plans to relocate its New Oxford, PA operations to a new 675,000-sq. ft. distribution facility in York, PA. The York distribution center is expected to commence operations towards the end of 2008 and will serve as a hub for customers in New York, New Jersey, Pennsylvania, Delaware, Maryland, Ohio, Virginia and West Virginia. Full Story

Clearly Canadian Brands signed a letter of intent to acquire Baldwin Street Kosher, which produces Gourmet Hot Dogs, Sausages, Salami's and other Kosher/Gluten Free Meat Products. Full Story


Tropical Smoothie Café plans to open up to 72 locations throughout Chicago in the next six years. The chain's move into Illinois is part of a greater expansion effort to open roughly 1,300 restaurants across the country in the next five years, reported Crain's Chicago Business. Full Story (Free Registration Required)


Chicago-based Goose Island Beer Co. will close its original brew pub by year-end because it lost its lease. The company, which sells its beers and handcrafted sodas in 15 states and Europe, will continue to operate its Wrigleyville Brew Pub, reported Chicago Sun-Times. Full Story


Maurice Lenell Cooky Co.'s assets are scheduled to be sold at auction May 7. The company that produces Jelly Stars, Almonettes and other cookies will likely stay in business, however, it is uncertain whether it will remain in Chicago, reported Chicago Sun-Times. Full Story


Some 3.2% of U.S. adults, or 7.3 million people, follow a vegetarian-based diet, according to Vegetarian Times' Vegetarianism in America report. Approximately 0.5%, or one million, of those are vegans. In addition, 10% of U.S. adults, or 22.8 million people, report following a vegetarian-inclined diet. Full Story Colorado's governor signed into law a bill that allows liquor stores to open Sundays, making the state the 35th to do so, reported Rocky Mountain News. Full Story


Restaurant users rated both nutritional disclosure and responding to nutritional concerns among the four most important social issues for the restaurant industry to address, according to Technomic's latest study of consumer attitudes toward corporate social responsibility in the restaurant industry. Full Story


Fortune addresses how to get products on Whole Foods' shelves. For instance, food producers should confirm that what they are offering is new; products need to increase sales and bring in different customers in order to be picked up by the retailer. Full Story


CSM reached agreement to acquire Harden Fine Foods for $12.6 million. UK-based Harden Fine Foods is a supplier of cakes to in-store bakeries, as well as out-of-home market segments, reported Reuters. Full Story

A government recommended diet, called the DASH diet shows strong evidence for lowering blood pressure, according to a study of more than 88,000 women over 25 years. The DASH diet favors fruits, vegetables, whole grains, low-fat milk and plant-based protein over meat. Women with these eating habits were 24% less likely to have a heart attack and 18% less likely to have a stroke than women with more typical American diets, reported CBSNEWS.com. Full Story


Green Mountain Coffee launched a line of Single Origin coffees, which include: Colombian Fair Trade Select, Guatemalan Finca Dos Marias, Kenyan Highland Cooperatives, Mexican Decaf Huatusco Cooperative, Sumatran Lake Tawar, and Tanzanian Gombe Reserve. Full Story


Amish Naturals, Inc. launched a line of 100% all-natural Chewy Granola Bars in four varieties, which will be available nationwide. Full Story


Omega Farms introduced Low-Fat Chocolate Milk fortified with Omega-3's to its line of dairy products. Full Story


NEW STORE NEWS: Rutter's Farm Store closed a York, PA location in preparation for a new 5,200-sq. ft. store set to be completed by July, reported York Daily Record. Full Story ...


The Sunflower Farmers Market opened a store in Boulder, CO, reported Rocky Mountain News. Full Story

Sunday, April 13, 2008

The Data Dilemma

Small restaurant chains are turning into big targets for credit card theft.


With an increased push toward credit card security by card issuers, many quick-service restaurants have taken steps to protect their customers’ private information from thieves. As a result, hackers are now turning their attention to smaller mom-and-pop operations, which have little to no security measures in place.

While the Payment Card Industry (PCI) Security Standards Council has implemented Data Security Standard (DSS) requirements to protect cardholder information and card issuers have set up compliance programs to make sure these standards are met, the majority of small-business owners have little to no awareness or knowledge of the protocols.

According to a recent survey commissioned by the National Federation of Independent Business (NFBI) and Visa Inc., 39 percent of small businesses say they rely on common sense to keep data safe, and 61 percent have never sought out information about how to properly handle and store customer information.

As a result, some small-business owners find out the hard way about credit card security breaches. Pittsburgh-based Burrito Group recently settled a class-action lawsuit that claimed the company violated the Fair and Accurate Credit Transaction Act of 2003 by printing the last five numbers and expiration date of customers’ credit cards on their receipts

In January 2007, after being identified as a common point of purchase among some cardholders whose accounts had been compromised, Lodi Beer, a microbrewery and restaurant in Lodi, California, learned its computer system had stored the account data of more than 11,000 customers.

Ignorance of the industry standards and compliance rules doesn’t prevent small businesses from incurring hefty fines—not to mention negative press. In the case of Lodi Beer, its card processor, Abanco International LLC, was fined $27,000 by Visa and MasterCard for noncompliance. Abanco then passed this fine on to Lodi Beer.

The keys, it seems, to remaining in compliance are education and due diligence. Most importantly, mom-and-pop restaurant owners and managers must learn the PCI DSS requirements for their business. They also need to make sure their operation is in compliance with those requirements.

To make this process easier, the PCI Security Standards Council updated its self-assessment questionnaire in February to simplify and streamline the assessment process. Bob Russo, general manager of the PCI Security Standards Council, says the change came after feedback from acquiring banks, qualified security assessors, and small merchants stating that a “one size fits all” approach was not working. “We made it more understandable for these small

Many of the credit card brands also are providing educational resources regarding their individual compliance rules. These come in the form of Webinars, online guidelines manuals, and online fraud prevention tool kits.

Visa and NFIB developed a booklet, The NFIB Guide to Data Security, to educate and assist small businesses in safeguarding customer information. “Small merchants represent 99 percent of the total Visa merchant population, and, even though they may have limited access to sophisticated security analysis, even small changes can dramatically improve security for them, their customers and the overall payment system,” says Jennifer Fischer, director of payment system risk and compliance for Visa.

Of course, many mom-and-pop restaurant owners rely on their credit card processor or POS product to keep them up to date on security issues and compliance. But this approach is not foolproof. “It’s really an ongoing issue, because the level of security is only as good as the last change you made,” says Paul Rasori, vice president of global product marketing for VeriFone Inc., a supplier of secured payment point-of-sale (POS) infrastructure to merchants.

In fact, POS suppliers and management solution providers have recognized the need to educate their clients on the security aspect of their products. At HotSauce Technologies, a national and international management solution provider, company CEO Kai Hsu says his company has a responsibility to help clients stay compliant with DSS standards and industry rules.

“It’s a problem everybody is facing, and that everybody needs to work together on,” Hsu says. “It’s important for all of us service providers to remember our clients are potential victims. Our duty is to work with our clients, to prevent it from happening, and to help them through it when it does. Their interests are whatDave Gerard, owner of Deli Junction in Ellijay, Georgia, switched from a bank credit card processor to HotSauce Technologies’ POS system almost three years ago. He knew little about the DSS standards or compliance rules until his HotSauce representative outlined those aspects of his POS system. Gerard then researched the standards to get a better understanding of what was required of him, but found that HotSauce had his system secured. “They’ve been real thorough,” Gerard says. “I’ve been impressed.”

Although cost is a factor in putting the right security components in place, Gerard recommends it to other mom-and-pop restaurants owners. “Unless you’re really computer-savvy, you should hire someone to do it for you,” he says. “There’s a good chance you’ll leave your customer exposed, and that’s not a good thing.”

In addition to working with credit card processors and POS system providers, more information on keeping credit card information secure can be found at the PCI Security Standards Council Web site www.pcisecuritystandards.org as well as the various credit card brands’ Web sites.

we really need to look at.”